Business Dialogue: People-to-People




	People-to-People Introduction Communication Skills 22 Challenging Situations People-to-People & Teams Sample Materials How People-to-People helps teams: Applying Skills Greater Responsibility >> Emotional Issues >> Process Issues >> Verbal Competence >> Applying Skills >> The People-to-People Skills Team Guide and Application Materials provide fifteen-minute to half-day modules team members can run themselves after completing the core People-to-People program. Topics include: Customer Situations Handling a Collection Call Handling a Dissatisfied Customer Handling a Troubleshooting Call Influencing Situations Building Commitment Negotiating with Other Parties Promoting an Idea Resolving Conflict Selling a Product or a Service Managing Situations Conducting a Disciplinary Meeting Conducting a Performance Appraisal Giving Feedback/Receiving Feedback Interviewing Applicants Setting Performance Expectations Personal Situations Exploring Sensitive Issues Handling Verbal Abuse Team Leadership Situations Coaching Team Members Facilitating a Team Meeting Generating Ideas with Others Guiding Career Development Leading a Project Team Presenting to a Group Setting Team Ground Rules