People-to-People
Introduction
Communication Skills
22 Challenging Situations
People-to-People & Teams
Sample Materials
How People-to-People helps teams: Greater Responsibility

Common Problems Relevant Skills How Skill Addresses Problem
Those who have been without power must now take more responsibility.
  • Plan
 Helps people think about their conversations
  • Give input
 Helps people deliver concise information and convey ideas
  • Request input
 Helps people ask good questions and clarify what's been stated
  • Listen actively
 Helps people receive accurate information
Team members must share responsibility for getting things done. Some team members don't feel confident taking responsibility.
  • Plan
 Helps people establish clarity about what needs to be done
  • Express support
 Helps people feel more confident
  • Close
 Helps people appropriately distribute assignments, confirm commitments, and set action items