People-to-People
Introduction
Communication Skills
22 Challenging Situations
People-to-People & Teams
Sample Materials
How People-to-People helps teams: Emotional Issues

Common Problems Relevant Skills How Skill Addresses Problem
Teams require flexibility, commitment
and trust.
  • Position
  • Give input
  • Request input
  • Express support
  • Listen actively
 Help people communicate completely and thoroughly
Teamwork produces anxiety.
  • Plan
 Helps people anticipate problems
  • Express support
 Helps people encourage efforts and reinforce results
  • Depersonalize
    (Request input and
    Give input skills    )
 Helps people maintain self-esteem
  • Close
 Helps everyone be aware of commitments and expectations
People's feelings often get hurt when working in a team environment.
  • Plan
 Helps people anticipate needs, personal values, and expectations of others
  • Depersonalize
    (Request input and
    Give input skills    )
 Helps people take feelings into consideration
  • Express support
 Helps people encourage efforts and reinforce results