Business Dialogue: People-to-People




	People-to-People Introduction Communication Skills 22 Challenging Situations People-to-People & Teams Sample Materials People-to-People's 22 Challenging Situations Twenty-two situation models help people apply the People-to-People Skills to challenging situations: Customer Situations Handling a Collection Call Handling a Dissatisfied Customer Handling a Troubleshooting Call Influencing Situations Building Commitment Negotiating with Other Parties Promoting an Idea Resolving Conflict Selling a Product or a Service Managing Situations Conducting a Disciplinary Meeting Conducting a Performance Appraisal Giving Feedback/Receiving Feedback Interviewing Applicants Setting Performance Expectations Personal Situations Exploring Sensitive Issues Handling Verbal Abuse Team Leadership Situations Coaching Team Members Facilitating a Team Meeting Generating Ideas with Others Guiding Career Development Leading a Project Team Presenting to a Group Setting Team Ground Rules Sample situation models and techniques from People-to-People Skills The sample training materials below require the free Acrobat Reader software from Adobe. If you do not have the Acrobat Reader, please download it now. Sample situation models (151kb PDF) Sample coaching and faciliation techniques (150kb PDF)