Introduction

Extensively researched and field-tested with excellent results, the People-to-People Skills are easy to learn yet teaches all the skills a person needs for effective communication — seven easy-to-remember communication skills that can be used in any interaction at any organizational level and across cultural and international boundaries.

The skills help people increase effectiveness in verbal interactions. Individuals gain confidence and competence in dealing with others. Participants acquire a common language that facilitates teamwork, efficiency, effectiveness, and productivity.

Teams thrive on People-to-People Skills. Team members use People-to-People's seven skills in 22 challenging business situations.




— Don Robards, past Vice President of Human Resources, Information Access Company, a Thomson Publishing Company



People-to-People Skills: Interactive Practice
Powerful peer practice: challenging situations provide modeling, communication planning, and face-to-face practice. Teams become self-sufficient as they apply the skills to daily situations.

People-to-People Skills: Train-the-Trainer
Specialists teach the most effective and efficient use of the People-to-People Skills. Sessions at your location or ours, tailored to your time frames and needs.

People-to-People Skills: Assessment
Participants and five others rate frequency in demonstrating specific communication behaviors.

People-to-People Skills: Team Guide and Application Materials
Fifteen minute to half-day modules that team members can run themselves.