Custom Solutions
Introduction
Project Examples
Client Services
Project Examples





Problem: Solution: Benefits:
A large retail clothing manufacturer reorganized by product line to serve distributors better. Process innovation became the company byword — an issue in which the employees had a stake, since streamlining processes would help keep manufacturing from leaving the country. Company-wide training to educate employees in communcation skills, quality, and problem solving.

Decision-making was pushed to the lowest level of the organization.

Communication with customers improved, resulting in better understanding of customer needs.

The company's scores on Customer Preference Surveys improved significantly.
Problem: Solution: Benefits:
An insurance company sought to cut operating costs related to litigation. Its objective was to reduce the number of lawsuits filed. A program that helps claims representatives learn the communication skills necessary to build rapport and develop credibility with claimants.

Claimants exhibited bettter understanding of the settlement process and showed more trust in claims representatives.

Claimants generally expressed belief in the fairness of settlements and had less need to go to litigation.
Problem: Solution: Benefits:
When a major automobile manufacturer suffered a significant drop in productivity because diagnostic technicians were confused by recent technological advances, a Custom Solutions associate was called in to help. Our specialist identified the process used by top performers, then developed diagnostic and problem-solving training. Productivity levels increased dramatically.
Problem: Solution: Benefits:
When a major automobile manufacturer suffered a significant drop in productivity because diagnostic technicians were confused by recent technological advances, a Custom Solutions associate was called in to help. Our specialist identified the process used by top performers, then developed diagnostic and problem-solving training. Productivity levels increased dramatically.
Problem: Solution: Benefits:
An industry and technological leader simultaneously faced increasingly sophisticated competition and a shrinking marketplace. The corporation's objective was to maintain its preeminence and enhance revenues in this changing environment by boosting marketing efforts and placing greater emphasis on selling service. A Custom Solutions associate designed an entire curriculum for sales representatives. Sales of value-added services that promoted expanded use of the company's technology increased markedly.